We always aim to be transparent, fair and respectful with our customers. Below are our terms and conditions to help make sure everything runs smoothly.

1. Deposits & Booking

• A deposit is required to confirm all bookings.

• Deposits are non-refundable but can be transferred to a future date with at least 48 hours’ notice.

• Your booking is not confirmed until a deposit has been paid.

2. Vehicle Condition

• If your vehicle is heavily soiled (e.g. pet hair, mud, mould, or vomit), additional charges may apply.

• Please let us know in advance if the vehicle needs extra attention – photos may be requested so we can provide an accurate quote.

• If the level of soiling is beyond what was agreed, we reserve the right to adjust the final cost.

3. Cancellations & Rescheduling

• Cancellations must be made at least 48 hours before your booking to avoid losing your deposit.

• Cancellations made with less than 48 hours’ notice may result in the full booking charge being payable.

• In the event of extreme weather or unforeseen circumstances, we may reschedule your booking and always aim to provide as much notice as possible.

4. Personal Belongings

• Please remove all personal belongings before your appointment.

• We are not responsible for any items left in the vehicle during the service.

5. Liability

• While every care is taken during our services, we are not liable for pre-existing damage, worn paint, or faults caused by poor previous repairs.

• Some detailing methods may be unsuitable if your vehicle has been previously re-sprayed or repaired.

6. Payment Terms

• Final payment is due upon completion of the service unless agreed otherwise.

• We accept payment via cash, bank transfer, or card (where available).